Privacy Policy

Introduction

Wind Wild Casino Hotel ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at our hotel.

This policy complies with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number, mailing address)
• Identification information (date of birth, government-issued ID for age verification)
• Reservation and booking information
• Payment information (credit card details, billing address)
• Preferences and special requests
• Communication records (emails, phone calls, feedback)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use your personal information for the following purposes:

• Processing reservations and bookings
• Providing hotel and casino services
• Communicating with you about your stay
• Processing payments and billing
• Improving our services and customer experience
• Sending promotional materials (with your consent)
• Complying with legal and regulatory requirements
• Ensuring safety and security on our premises

Information Sharing and Disclosure

We may share your information in the following circumstances:

• With service providers who assist us in operating our business
• With payment processors for transaction processing
• When required by law or legal process
• To protect our rights, property, or safety
• With your explicit consent
• In connection with a business transfer or acquisition

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods may vary depending on the type of information and applicable legal requirements.

Your Rights and Choices

Under Canadian privacy law, you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with privacy authorities

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. For more detailed information, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under the age of 19. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 19, we will take steps to delete such information.

International Transfers

Your personal information may be transferred to and processed in countries other than Canada. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Legal Disclaimer